While Souvenir Cart is extremely customer-centric, if the customer has provided the wrong or incomplete shipping address, then it is not possible to refund the money.
At the same time, we do not offer a refund if there are three failed delivery attempts by our shipping agency and/or if the package is wilfully refused by the recipient.
Souvenir Cart cannot offer a refund for international shipments if the customer refuses to pay the customs duty as mandated by the respective country of shipment and consequently does not collect the order from the shipping partner.
In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) and email us info@souvenircart.in
Or share the images/ video of the product on WhatsApp: +91 91332 52020. We will take care of the rest.