Items directly purchased from www.souvenircart.com can be returned within 15 days for a full refund or exchanged under the following circumstances:

Please inspect your order as soon as you receive it. We always strive to deliver your order in an efficient manner and ensure it is complete and undamaged. If, in the unlikely event, your order is missing, incorrect, or damaged, please contact us immediately.

If you encounter a malfunction or experience serious product quality issues that affect the use of your product, please contact us within 15 days of receiving your shipment.

If your product is unopened, you are eligible for a return or refund.

Other Notes:

• We do not offer refunds or exchanges for products that are not faulty but have been opened by the customer.
• Items damaged due to customer misuse or missing parts as a result of customer tampering cannot be returned or refunded.
• We do not provide return or exchange services for subjective choices made by customers regarding the wrong rail model after the 30-day return period has expired.
• Before returning an item, please contact our returns team at info@souvenircart.in to ensure your return is received safely and in a timely manner. Failure to notify us of a return may result in Souvenir Cart not being held accountable for any loss of stock or losses incurred during transit.
• For non-quality-related warranty claims, the buyer is responsible for all shipping costs.

Return and Refund Procedure:

If you wish to apply for a return or refund, please email the following information to info@souvenircart.in. We will send a confirmation email within 3 business days of receiving your request:

• Order ID
• Description of the reason for your return
• Video/image that explains the issue

Once we confirm whether the package is unopened or not, we will provide a return address to the customer. The customer must then:

• Send back the package and device.
• Provide a tracking number for the delivery.

Once our processing center confirms there are no issues with the return, a refund will be processed.

Note: The time it takes for products to be sent back to our warehouse varies and may take up to 1 month. Our warehouse accepts returns every two weeks. If your return has not been processed according to your expectations, please wait patiently as our warehouse is located in three places: the United States, United Kingdom, and Europe. We will handle your return as quickly as possible.

How can I cancel my order?

You can cancel your order within 12 hours of placement. If your order has been submitted for more than 12 hours or has already been shipped out, it cannot be canceled. Please allow us 24 hours to fully process orders. If you do not receive a tracking number within 72 hours, please contact us at info@souvenircart.in